Refund & Cancellation Policy

You can cancel your subscription at any time from Settings > Subscription in BizSaathi. No notice period or cancellation fee applies.

• You keep full access until the end of the period you have already paid for. No further payments are taken.
• After that, your business becomes read-only: you can still see and download all your data.
• We keep your data for 90 days so you can come back, then delete it.

If you reduce the number of extra users, the change applies from your next renewal. You keep the users you have paid for until then.

Subscription fees are paid in advance and are not refundable for a period that has started, including partly used months or years, and unused users.

We will refund in full:

• a payment taken twice by mistake (a duplicate charge);
• a payment taken after you cancelled, for a period you didn't ask for;
• a payment taken when the Service could not be provided because of a fault on our side that we could not fix.

Email us within 30 days of the payment with your business name and the Razorpay payment ID (it's on your GST invoice). We will reply within 3 working days. Approved refunds are made to the original payment method within 5 to 7 working days; your bank may take a little longer to show it. We issue a credit note for the refunded amount, including GST.